Refund policy

Refund and Return Policy


At Aquamir, we want you to be completely satisfied with your purchase. If you're not, we're here to help you with our hassle-free return policy. Please read the following guidelines carefully to ensure a smooth return process:

Return Period: You have 30 days from the date your order arrives at your doorstep to initiate a return.

Return Request Process: To initiate a return, please send us an email with your name and order number to wecare@aquamirjewelry.com. Within 1-2 business days, you will receive an email confirming whether your return request has been approved.

Return Shipping: Customers are responsible for shipping back their order at their own expense and providing proof of return shipment. Your merchandise must be returned to us before a refund or store credit can be issued.

Refund/Store Credit: Once we receive the returned merchandise following the provided instructions, your refund or store credit will be processed. For credit card refunds, please allow 10-15 days for the refund to be reflected on your account, excluding any shipping fees from your original order.

Return Eligibility: To be eligible for a return, the piece must meet the following criteria:

  1. It must be unworn.
  2. It must be sent back in its original packaging.

Final Sale Items: Please note that certain items are marked as final sales within the Additional Product Information section on the product page. These items cannot be returned, including but not limited to:

  • Personalized Jewelry: Any custom, monogrammed, or engraved items.
  • Made-to-order Jewelry: Any special, custom, or made-to-order products.

These personalized and made-to-order pieces are created uniquely for you and, therefore, cannot be returned or exchanged. Please ensure that all customization details are accurate when placing your order to avoid any discrepancies.

Sale Items: Any item purchased at a discount of 50% or greater will be considered a final sale and cannot be returned.

Earrings: Earrings are non-refundable due to hygienic reasons. However, we do offer store credit for earring returns.

Lost or Stolen Packages:

Aquamir is committed to delivering your jewelry safely and securely. However, we are not responsible for lost or stolen packages. Once the tracking information indicates that your order has been "Delivered," our responsibility for the shipment concludes. In the event of a lost or stolen package, please follow these steps:

Contact our logistics partner: If you believe your package is lost or stolen after it has been marked as delivered, we recommend reaching out to them immediately. They will be able to provide you with more information and assistance regarding your shipment's whereabouts.

Verify Delivery Address: Double-check that the shipping address you provided during the order placement is accurate and up-to-date to prevent delivery issues.

Notify Us: While we cannot directly assist with lost or stolen packages, we value your satisfaction. If you have concerns or need further assistance, please don't hesitate to contact our customer support team at wecare@aquamirjewelry.com and we will do our best to provide guidance and support.

We understand that lost or stolen packages can be frustrating, and we appreciate your understanding of this policy.  We value your business and aim to make your shopping experience with us as enjoyable as possible. If you have any questions or need assistance with your return, please don't hesitate to contact our customer support team at wecare@aquamirjewelry.com. Thank you for choosing Aquamir for your jewelry needs.